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Frequently Asked Questions
Find clear answers about our peptides, shipping, payments, and laboratory use policies.
Product
What form do your peptides come in?
Peptides arrive as lyophilized (freeze dried) powder in sealed vials. This format provides maximum stability during shipping and storage. Reconstitution with suitable solvent is required before research use.
How should I store peptides after they arrive?
Keep unopened vials frozen at minus 20 degrees Celsius or below, protected from light. After reconstitution, store refrigerated for short term use or divide into aliquots and freeze for extended storage.
Do you ship peptides internationally?
We ship to most countries worldwide. Import regulations differ by location and some places restrict certain compounds. Check your local laws and confirm you can legally receive shipments before placing an order.
Shipping & Delivery
How long does shipping take?
Delivery times vary based on destination and shipping method chosen. Domestic packages usually arrive within days. International orders take longer and customs clearance can add additional time.
Is packaging discreet?
Yes. Packages have no markings revealing contents and we use plain return addresses. Your shipment won’t indicate what’s inside to anyone handling it.
What happens if my package gets seized by customs?
Customs seizures fall outside our control. International orders carry this risk, and we can’t offer refunds for packages that authorities hold or confiscate. This is a buyer responsibility.
What payment methods do you accept?
Cryptocurrency is our only payment method. We don’t accept credit cards, PayPal, or bank transfers. The checkout process walks you through completing crypto payment.
Can I cancel or modify my order after paying?
No. Crypto payments are final and irreversible by nature. We can’t undo or adjust orders after you’ve submitted payment. Verify everything in your cart before you pay.
Do you offer discounts?
Yes. Subscribe to our newsletter for discount codes and promotions. New customers get 15% off with code PEPTI20 at checkout. We send deals through email periodically.
Research & Purity
What purity level are your peptides?
Every peptide we sell meets 99%+ purity. We test all batches and reject anything below this standard. Nothing ships until it passes quality control.
Are your peptides safe for human consumption?
All products are sold for research purposes only and are not for human or animal consumption. We supply research compounds, not drugs, supplements, or consumable products.
How do you verify peptide quality?
We test using HPLC and mass spectrometry to confirm purity and identity. All batches go through this analysis. Products only release after meeting our quality specifications.
Legal & Compliance
Are research peptides legal to buy?
Laws vary depending on where you live. Many jurisdictions allow purchasing peptides for research. Some restrict specific compounds or require permits. Know your local regulations before you order.
Do I need a license to purchase?
No, license is required to buy from us. You must be at least 18 years old and acknowledge that products are strictly for research applications, not personal use.
What are your terms for using products?
Products are for laboratory and research use only. Consumption by humans or animals is not permitted. Placing an order means you accept these restrictions and take responsibility for following all laws that apply to you.
Still have questions?
Our support team is available 24/7.
